FAQ's

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Billing and Payment

• Do you take any other method of payment besides a credit card?
• What kind of Credit Cards do you accept?
• Do you accept Credit Cards issued outside USA?
• How do I change my credit card information and billing address.
• How do I cancel the subscription of Axvoice Service?
• What taxes do you charge?
• What if there is a problem with my credit card?
• Can I change my rate plan at any time?

General VoIP and Service Related Questions

• What is VoIP?
• What is a broadband or high-speed Internet connection?
• Is Internet service included in the plans?
• Can I use my computer and VoIP device at the same time?
• Can traditional phone(s) I currently have be used with the VoIP service?
• Can I keep my existing telephone number to use VoIP service?
• To make a call do I dial the same way I do now?
• Can I order extra phone numbers to ring to into my VoIP device?
• How does your VoIP 911 emergency service work?
• How do I add Advanced Features such as hunting, auto attendant, etc. to my VoIP Service?
• Can I use Axvoice when I travel?
• What is the minimum subscription term period?

Internet Connection and Local Network

• What type of Internet connection do I need for VoIP service?
• Does Axvoice work with dial-up Internet access?
• Do I need a static IP to use this service?
• What codecs do you support?
• What ports do I need to ensure are open on my router/firewall?
• I cannot make or receive calls after I connected my VoIP device to my cable/DSL modem. What should I do?
• Do I need to make any changes to my Cable Modem to use VoIP Service?
• Do I need to tell my DSL provider that I am using VoIP service?
• I do not have a dial tone. I was told to reboot my VoIP device, how do I reboot my VoIP device?
• Why do I experience an echo when making calls?
• Why do I experience static on the VoIP line?
• Why am I suddenly dropping calls or experiencing poor audio quality?

Voicemail

• How do I change my Voicemail preferences?
• How do I retrieve my Voicemail messages?
• How does voicemail email notification work?