General VoIP & Service

Home / Support / FAQ / General VoIP & Service

General VoIP & Service

What is VoIP?
The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your high-speed Internet connection using a VoIP adapter and standard touch-tone phone. VoIP provides the same quality as a traditional phone service, and you get more features for less money.
Move Up

What is a broadband or high-speed Internet connection?
Broadband access or high-speed Internet access are services that provide very fast internet access, sufficient to carry multiple data transmissions simultaneously. There are several types of broadband, or high-speed, connections including: Cable Modem DSL T-1
Move Up

Is Internet service included in the plans?
Axvoice phone service is responsible for the phone service only. As a customer, you must provide the Internet connection through your local ISP.
Move Up

Can I use my computer and VoIP device at the same time?
Yes, you should be able to work on your computer, surf the web, make and receive VoIP calls all at the same time. Please Note: a. To do the above you will need a router. Some VoIP devices act as routers while some do not. Please consult the user guide for your device to see if your VoIP device has this functionality. ? Call quality may be affected by large file transfers on your home network such as movies, downloading CD images, etc.
Move Up

Can traditional phone(s) I currently have be used with the VoIP service?
Yes, existing traditional phone(s) can be used with VoIP service but, will require a VoIP adapter. If you currently have multiple phones utilizing the same number you must either use a cordless phone system or consult a licensed electrician to distribute the VoIP signal distributed throughout all your wall jacks in your house.
Move Up

Can I keep my existing telephone number to use VoIP service?
Yes, in most cases your phone number can be ported to your VoIP service (porting means to transfer your number from one Telephone Company to another). After you have used the service and are satisfied, please contact your VoIP service provider to have your number ported. Please Note: It is very important that you test your VoIP service and are satisfied, prior to porting your phone number. Do not cancel your current phone service prior to porting your number. This will result in loss of your phone number, which will make it impossible to port your phone number.
Move Up

To make a call do I dial the same way I do now?
We support 7, 10 and 11 digit dialing so you can call within same area code directly. For out of area calls you have to dial the area code and then the number. Dialing 1 is not mandatory however it is also accepted.
Move Up

Can I order extra phone numbers to ring to into my VoIP device?
Yes, you may order as many numbers as you like from our available area codes. You can order numbers by clicking on the link titled ``my account`` on your web interface page and follow the easy instructions. Please Note: There may be an additional charge for each number you add to your account. Please check with billing department at billing@axvoice.com before proceeding. If you would like to make outbound calls on additional lines at the same time you must order a second account. This may require you to order an additional VoIP device unless you have a device which can support multiple lines. Please contact support@axvoice.com to find out what you need to do to set up a multiple VoIP account.
Move Up

How does your VoIP 911 emergency service work?
In certain locations we are able to provide E911. This service will provide emergency personnel with your location information when they receive your phone call. In some locations we are not yet able to provide 911. Please consult sales@axvoice.com to see if 911 is available in your area. If you are moving or you take your VoIP device away from the service address that you originally registered with us, you MUST provide us with your new service address location so we can update the Public Safety Answering Point, in order to correctly route 911 calls (provided 911 is available at your new location).
Move Up

How do I add Advanced Features such as hunting, auto attendant, etc. to my VoIP Service?
To add most advanced features, please contact billing@axvoice.com
Move Up

Can I use Axvoice when I travel?
Yes. You can use Axvoice anywhere there`s a high-speed Internet connection. Just be sure to bring your phone adaptor with you.
Move Up

What is the minimum subscription term period?
There is none, if you use your own Phone Adapter or buy the Adapter from us. You can sign up for any period of time. If you chose to get a free adapter and want to cancel your Axvoice Voice over IP service after the 30 day money back guarantee period and before the end of 1 year, you will be charged a cancellation fee of $49.99.
Move Up