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FAQ
General VoIP and Service Related Questions
What is VoIP?
What is a broadband or high-speed Internet connection?
Is Internet service included in the plans?
Can I use my computer and VoIP device at the same time?
Can traditional phone(s) I currently have be used with the VoIP service?
Can I keep my existing telephone number to use VoIP service?
To make a call do I dial the same way I do now?
Can I order extra phone numbers to ring to into my VoIP device?
How does your VoIP 911 emergency service work?
How do I add Advanced Features such as hunting, auto attendant, etc. to my VoIP Service?
Can I use Axvoice when I travel?
What is the minimum subscription term period?
   
Internet Connection and Local Network
What type of Internet connection do I need for VoIP service?
Does Axvoice work with dial-up Internet access?
Do I need a static IP to use this service?
What codecs do you support?
What ports do I need to ensure are open on my router/firewall?
I cannot make or receive calls after I connected my VoIP device to my cable/DSL modem. What should I do?
Do I need to make any changes to my Cable Modem to use VoIP Service?
Do I need to tell my DSL provider that I am using VoIP service?
I do not have a dial tone. I was told to reboot my VoIP device, how do I reboot my VoIP device?
Why do I experience an echo when making calls?
Why do I experience static on the VoIP line?
Why am I suddenly dropping calls or experiencing poor audio quality?
   
Billing and Payment
Do you take any other method of payment besides a credit card?
What kind of Credit Cards do you accept?
Do you accept Credit Cards issued outside USA?
How do I change my credit card information and billing address.
How do I cancel the subscription of Axvoice Service?
What taxes do you charge?
What if there is a problem with my credit card?
Can I change my rate plan at any time?
   
Voicemail
How do I change my Voicemail preferences?
How do I retrieve my Voicemail messages?
How does voicemail email notification work?
   
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