Alternate Caller ID requires an alternate number, which could either be your cell phone number or a virtual line from AXvoice. If you want to register your cell phone number as the alternate Caller ID, then you can contact our customer support agents and they will help through the process. Adding your cell phone number as your alternate Caller ID is free of cost, but virtual lines cost $3.99/month. You can contact our customer support if you need to to get a virtual line.

If you have a registered alternate number with AXvoice, this is what you need to do to enable the Alternate Caller ID: Sign into your AXvoice online account. On the web account's homepage, look for the “Features” tab and open it. On the proceeding “Features” page, look for the “Alternate Caller ID” feature under “Outbound Call features” and open it. When you are on the "Outbound Call Features" page, click on the checkbox (there's only one checkbox on the entire page) to enable the feature and select the alternate Caller ID number from the “Phone List” drop-down menu.