Top 10 Business VoIP Providers of 2020 for small businesses

Business VoIP is a widely used modern business phone service accessed via an internet connection instead of a PSTN landline connection.

Business VoIP is packed with advanced phone system features which traditional landline services don’t offer. These features include desk to desk calling, hosted PBX, call routine, music on hold, etc. These business phone features make it easy for small to medium sizes business to operate with the same kind of professionalism as large-scale enterprises.

If you are here to choose a solution for your small or medium business, we have reviewed the 10 best business VoIP providers on the basis of their features and pricing. Give it a read:

1. AXvoice

Axvoice is one of the most affordable upgrades from PSTN Landline to VoIP business phone. It’s ideal for small businesses who want to use an internet-calling platform that is secure and scalable. Its all-in-one cloud phone system requires no hardware to set up.

For business, Axvoice offers two plans. First one is the Small Business Plan which costs $29.999 per month and includes 1500 minutes to USA and Canada. The second one is Small Business Hosted PBX Phone System (SOHO) plan that costs $14.99 per month, including 200 minutes to the USA and Canada. It will let you experience enterprise-level telephone system services. Free equipment is being provided to use this service and there is no activation cost involved.

With each of these plans, you will get access to 30+ features such virtual phone numbers, E911 service, hosted PBX phone systems, voice mailboxes, call forwarding, call blocking, music on hold etc. without paying extra charges. All major VoIP players charge extra for advanced features but no Axvoice. Some companies even bundle a few features with their basic plan.

Axvoice allows you to manage your VoIP through an online web account. From here, you can view call logs and access other features to carrying on your business operations without using a phone. Plus, you can manage your VoIP phone from anywhere using this online account. The system also offers a number of collaboration tools that assist employees in working with each other, such as video conferencing, screen sharing, etc. You can also integrate third-party apps to make the most out of Axvoice.

Features

  • Add multiple business lines
  • Anonymous call blocking
  • Enhanced voicemail
  • Caller ID with Name
  • Keep your number
  • Get a new number
  • Music on hold
  • International call blocking
  • 3-way calling
  • E911 support
  • Blacklist
  • Call waiting
  • Distinctive ring
  • Call forwarding ( find me follow me, failover)
  • Toll-free numbers
  • Call logs
  • Softphone support
  • BYOD Support

Price

Pros

  • The quality of phone calls, even the long-distance calls is amazing.
  • Their phone system management is simple and intuitive. If your internet connection is not good, you can lower the bandwidth so that the call quality is not affected.
  • You can port your existing phone number or use a new local number.
  • Third-party apps are available to run Axvoice’s services on mobile devices.

Cons

  • Their 15-day money back guarantee has some limitations.
  • They don’t have 24/7 support.

Rating: 9.5/10

2. Vonage Business

With its Vonage Business Cloud, Vonage has entered the business VoIP market, too. It’s designed for small- and medium-sized businesses. It has switched from PBX to Amazon cloud. You can choose from 40+ features and customize your business communications. Mobile and desktop apps are available to enable mobile working.

Vonage is offering 3 pricing plans. The price of mobile account begins with $19.99 per month, while the mid-tier Premium account costs $29.99 per month and then we have the advanced account that costs $39.99 per month. You will get unlimited SMS and calling with each plan.

At these prices, Vonage Business Cloud isn't the cheapest option, but it offers a robust collection of features that are easy to configure and manage. Be careful, if you choose advanced features from the menu, your monthly bill will rise very quickly.

Features

  • Call Announce
  • Caller ID Block
  • Call Screening
  • Do Not Disturb
  • Set Caller ID
  • Call Hold
  • Call Logs
  • Call Park
  • Admin Portal
  • Caller ID
  • Custom Call Tagging
  • Dynamic Caller ID
  • Follow Me
  • Main Company Number
  • Music On Hold
  • Toll-Free Numbers
  • User Portal
  • Virtual Mailbox

Price

Pros

  • Their monthly rates are the cheapest in the USA and Canada
  • Great voice quality

Cons

  • Some customers have complained that their system is down most of the time and their customer service remains out of reach.
  • You must pay additional costs for industry-standard features.

Rating: 9.2/10

4. Grasshopper

Grasshopper is a great business-class VoIP solution for very small businesses that need a basic phone system fast. It is offering a rich array of features such as call forwarding, call screening, and inbound fax.

You don't need any equipment other than your existing phones and a strong internet connection to get started. You can choose Grasshopper’s $29 monthly single line Solo plan that includes a single line and unlimited calling. Or you could go for their Small Business Plan which comes with five lines with unlimited extensions. The business plan costs $80/month. If you need 3 lines and 6 extensions, then go for the partner plan that costs $44 a month. All these plans are subject to a free activation which normally costs $25.

Along with the VoIP features you expect for your business, Grasshopper also offers you to record custom greetings for your automated attendant. You can get a professional recording of up to 250 words for $75.

Features

  • Business Texting
  • Unlimited Minutes
  • Wi-Fi calls
  • Custom greeting
  • Call forwarding
  • Inbound fax
  • Read your voicemail
  • Voicemail
  • Desktop and mobile app

Price

Pros

  • It has a fast and easy setup process.
  • It covers all basics of a business phone system such as call routing, voicemail, and faxing.
  • You can record custom greetings.

Cons

  • It doesn't offer a traditional phone system. If your business outgrows this service, you will have to look for a new provider.
  • It doesn't offer the extensive list of features that some of its competitors do.

Rating: 8.5/10

5. 8x8

8x8 is a cloud-based VoIP designed for small businesses. It offers entry-level and some advanced features in its basic pricing bundle that starts from $15 a month. 8x8 is pretty simple to configure. You will have to buy the virtual office handset to start using the service. 8x8 has a desktop version for PCs and Macs and mobile apps for Android or iOS. It has separate packages for small- and medium-sized businesses and large enterprises.

Features

Phone System

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

Business Features

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

Price

8×8 hosted VoIP phone service is a quote-priced system. Each client receives an individual enterprise pricing package tailored to his needs. The pricing for its X-series, however, is as follows:

Pros

  • It is a perfect choice for small businesses looking for flexible VoIP telephony services with advanced features.
  • You can get a tailored service plan according to your business needs.
  • It has mobile and desktop capability with easy setup.

Cons

  • There are lots of complaints about their customer service and they don’t have live chat support at all.
  • Call queuing options are very limited. This could be a problem for businesses with active call centers.

Rating: 8/10

6. Broadvoice

With Broadvoice’s business Cloud PBX, you will get access to premium features such as a mobile app, software phone for calling from PCs, and call monitoring, as well as standard features like call forwarding, routing, recording, screening, virtual receptionists, and conference calls, etc.

Broadvoice Cloud PBX offers 3 plans for businesses - Metered, Standard, and Professional. The Standard and Professional plans have unlimited USA calling. The Metered Plan is available for $10 a month and the Standard Plan is available for $18 per month. The Professional Plan that costs $23 per month includes all 30 features such as call forwarding, call park, find me follow me, SMS, faxing, and call recording. The Standard Plan excludes call recording, hot desking, faxing and a few other basic features. The Metered Plan includes call forwarding, call park, find me/follow me, host desking and web portal.

Broadvoice is affordable for most small business but it lacks enterprise features. It is only recommended for growing enterprises that don’t need high-end features.

Features

  • Call hold
  • Call catch
  • Call log
  • Call transfer
  • Call waiting
  • Call forwarding
  • Do not disturb
  • Call recording
  • Find me, follow me
  • Local DID
  • Paging
  • SMS
  • Virtual Fax
  • Sound manager
  • Mobile app

Price

Pros

  • The desktop app is very user-friendly.
  • The customer service is very helpful with the initial set-up support.

Cons

  • It does not support features such as call cording and text message support.
  • It has a poor third-party integration with other apps.

Rating: 7.9/10

7. 1-VoIP

1-VoIP is offering VoIP solutions for all types of business users starting from small/home offices to larger businesses. They are also providing separate SIP Trunking services for anyone with a PBX needing to connect to other communication networks.

1-VoIP has three pricing options for business VoIP - Metered ($14.97/extension/month), Corporate ($24.97/extension/month), and Professional ($34.97/extension/month). Each plan differs with respect to per-minute charge and the inclusion of a phone number for every extension.

Overall, 1-VoIP is a solid VoIP platform. It covers the fundamentals features but lacks a lot of the features its competitors are selling at a low price. Customers with more demanding needs may want to look elsewhere.

Features

  • Voice to email
  • Virtual Fax
  • Whitelist and blacklist
  • Digital call forwarding
  • Music on hold
  • Anonymous call reject
  • Digital softphone
  • Call waiting
  • Do not disturb
  • Call filter
  • Configurable Caller ID
  • DNIS
  • Out-of-plan calling
  • Speed dial
  • Wake up call
  • Call activity
  • Voicemail
  • Virtual numbers

Price

Pros

  • They offer a pre-configured adapter that works with most phones.
  • It’s the most cost-effective solution if you need multiple extensions.
  • There are no contracts involved.

Cons

  • There is no web-based SMS feature.
  • Some advanced features such as video conferencing are missing.
  • Its customer support team is not very responsive.

Rating: 7.9/10

8. Phone.com

Phone.com is a competitively priced cloud-based business VoIP system that comes with more than 40 features. The system requires no hardware or maintenance. Their standard features include call-handling tools, such as auto attendants, call forwarding, a dial-by-name directory, dial by extension, call transfer, call blocking, scheduling, call voice tagging, and Find Me/Follow Me.

Phone.com offers you 3 plans to choose from – Base, Plus, and Pro. Each plan is available in unlimited and per-minute options. The per-minute plans start at $12.99 per user, per month, for the Base Plan. It comes with 300 monthly minutes. The Plus Plan, which includes 500 month minutes costs $19.99 per user per month. The Pro Plan, which includes 1,000 monthly minutes, costs $39.99 per user per month.

The Unlimited talking plans cost $22.99 per user per month for the Base, $24.99 for the Plus and $27.99 for the Pro plan. You can choose any option you like depending on your business needs. Sounds reasonable right? But there is a catch. There are some additional charges you may have to incur, depending on the plan you choose and the included features.

Features

  • Call blocking
  • Address book
  • Call forwarding
  • Call transfer
  • Caller ID
  • E911 dialing
  • Greetings
  • Hold music
  • Voicemail
  • Text messaging
  • Number Porting
  • Call recording
  • CRM integration
  • Video conferencing
  • Voicemail transcription

Price

Pros

  • Phone.com is a smart choice for small businesses with a potential to grow.
  • Its interactive dashboard doesn’t let you miss anything.
  • It has a decent audio quality for calls

Cons

  • You have to pay for advanced features like video conferencing, call recording which other providers are offering free of charge.
  • You are also charged monthly for the phone number even if it is a local number.
  • Minute bundles and extensions can get expensive for larger businesses.

Rating: 7.5/10

9. Nextiva

Nextiva doesn’t just sell business phones but also business VoIP plans. Nextiva's Business VoIP includes a complete bundle of features like advanced call routing, caller ID, conference phones, mobile integration and much more.

It is offering 3 pricing plans. Office Pro that costs $19.5 a month, Office Pro Plus that costs $27.95 a month, and Office Enterprise that costs $20.95 a month. Nextiva doesn't require businesses to sign long-term contracts. You can sign up for month-to-month service and cancel it at any time. There are no setup fees or hidden charges also. Nextiva is best for those with limited incoming toll-free calling needs as each minute costs 2.5¢.

Features

  • Unlimited calling
  • Faxing
  • Nextiva app
  • Auto attendant
  • Keep your phone number
  • Receptionist
  • Conference calls
  • Meet me conferencing
  • Voicemail to email
  • Call queuing

Price

Pros

  • It is offering unlimited minutes plans.
  • There is a dedicated porting department that port numbers.
  • You can choose from month-to-month plans; no need to sign a contract.
  • You will enjoy HD voice quality.

Cons

  • They don’t have a vanity number support.
  • No support for Canada is available.
  • 2.5¢ is charged for toll-free calls per minute.

Rating: 7/10

10. Skype for Business

Skype for Business is also one of the popular VoIP solutions for small businesses. It offers productivity advantages that any business would find useful. Skype for business lets you include up to 250 people in a conference call at once. You can integrate office 365 apps and make your business more functional.

You will get access to features such as do not disturb, call recording and playback desktop sharing, video conferencing, etc. You have to pay a nominal fee to avail the service. There are two basic plans available for small businesses: “Online Plan 1

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